Location: Tulum
Cities: Tulum
Requisition ID: 81147
Must be in possession of valid documentation to live and work in MEXICO at the time of applying to this position.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

Why you'll love this job
- This role is responsible for managing all aspects regarding resolve customer service and operational problems and coordination of the overall operation of CUN Airport.
- Responsible for contributing to corporate objectives and to provide leadership and direction to team members and contracted personnel so individually and collectively; their duties and responsibilities align with the organization’s goals and initiatives.




- Must manage the operation, optimize the business, lead the people and cultivate relationships with diverse audiences.

What you'll do
- Manages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, etc.
- Directs and monitors procedures to ensure the safe and efficient movement (departures and arrivals) of aircraft.
- Assigns, or delegates responsibility for, specified work or functional activities and disseminates policy to Supervisors.
- Compiles reports on any operational irregularities and present this with suggestions for corrective action to upper level management.
- Adept in handling critical situations; able to respond appropriately during an emergency response.
- Ensures company standards of safety and quality are maintained at all times fostering continuous improvement and achieving business objectives.
- Takes full responsibility f

📌 Customer Service Manager, Mexico TQO (México)
🏢 American Airlines
📍 México