Description
Key Responsibilities:
- Deploy, monitor, maintain, and optimize production server hardware, software, and databases within a cloud environment.
- Deliver escalated technical support for complex and critical issues, engaging in problem management and communicating status updates to stakeholders.
- Lead resolution of escalated support cases, collaborating with internal technical resources and third-party vendors when necessary.
- Manage storage infrastructure and coordinate upgrades, bug fixes, and patching for Oracle systems and database appliances.
- Support standardization and automation initiatives across hardware and software within the Oracle technology stack to enhance reliability and supportability.
- Maintain exceptional system uptime and ensure systems meet the rigorous performance and availability expectations of cloud-native environments.
- Participate in an on-call rotation to provide after-hours support for production systems and respond to urgent incidents.

Responsibilities
Preferred Qualifications:




- Strong experience in administration and analysis of cloud-based production environments, preferably within Oracle Cloud Infrastructure.
- Advanced experience with Linux systems administration.
- Demonstrated expertise in troubleshooting complex technical problems related to scalability and high availability.
- Proficiency in managing server operating systems, storage environments, and database appliances.
- Effective communicator with strong problem-solving skills and the ability to lead cross-functional resolution efforts.
- Familiarity with automation tools, standardization projects, and best practices for maintaining production environments in the cloud.
- Willingness to participate in an on-call rotation as required.
- This position is a hybrid role which does require employees to be in office 3 day a week at our Guadalajara office.

Responsibilities:

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of

📌 Senior Site Reliability Developer (México)
🏢 Oracle
📍 México