About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
Position Objective
The Retention Specialist plays a critical role in protecting revenue and strengthening long-term client relationships. This role serves as the primary point of contact for at-risk clients, providing empathetic,



solution-oriented support while identifying pain points, guiding resolution, and ensuring clients realize the full value of SpotOn solutions. Success in this role directly drives retention, revenue preservation, and client satisfaction, with opportunities to contribute to growth initiatives through upsell and proactive engagement..

Responsibilities
- Manage inbound and outbound client interactions, including Salesforce cases, emails, and churn alerts, with urgency and professionalism.
- Engage B and C segment clients to resolve dissatisfaction, restore accounts, and prevent churn.
- Conduct proactive health checks, risk assessments, and escalations to safeguard account retention.
- Collaborate with Sales, Support, and Client Success teams to resolve issues and recover at-risk accounts.
- Recommend tailored solutions, product enhancements, and pricing adjustments to retain clients.
- Negotia

📌 Retention Specialist (Ciudad de México)
🏢 SPOTON
📍 Ciudad de México