Description
What you’ll be able to do:

• Handle and Improve main Quality metrics (R/1000, CPU, and NPS)

• Lead development of single agenda for quality including issue found in various sources (customer claims, DTC universal clock speed, quicker service fix, dealer special service handling, and warranty spend)

• Represent at various Quality forums

• Investigate, Pareto and share the highest Diagnostic Trouble Code (DTC) contributors

• Organize quality symptoms into Problem Objects that are documented, monitored and actioned in Jira 8D tools.

• Proactively identify and gather peer support to quickly solve any issues affecting customers

• Propose methods to reduce unnecessary toil and manual work related to quality escalation management

Responsibilities
Critical Success Factors
- A passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem
- Keep a clear communication channel on daily work/activities with Direct Supervisor/Peers,



while maintaining resilience to balance among daily/weekly new demands
- Keep proper track and throughput on individual tickets/JIRA
- Submit monthly Quality reports with action plans/detailed status
- A true passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem

Qualifications
The minimum requirements we seek:
- Bachelor's of Science degree in Electrical Engineering
- 2+ years of working experience with Software Analysis/Testing, CAN bus technology and tools (Log Review/Root Cause Analysis)
- 2+ years of experience working with Engineering tools, Databases, Defect Tracking Systems (Diagnostic Engineering Tool, IVS, VADR, JIRA)
- 2+ years of working experience in Service Tools/Applications (such as FDRS, PTS, workshop manuals)
- 2+ years of experience with Quality methodologies (Root Cause Analysis, triage capabilities 8D, Fishbone, Is/Is Not, 3 legged 5 why, etc.)
- 2+ years of experience workin

📌 Quality Early Detection Engineer (Cuautitlán)
🏢 Ford Motor
📍 Cuautitlán