REP 1, TECHNICAL SUPPORT
LOCATION: Acuna / Coahuila (MX-COA), Mexico | BRAND: Bendix | REQUISITION ID: 10848 | JOB GRADE: 11 | ON-SITE/REMOTE: On-site

Want to help shape tomorrow? At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr-Bremse Group, the integral leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today www.bendix.com/careers

JOB DESCRIPTION:

Position Summary:

This position will provide technical support, via a call center to customers of the heavy-duty truck industry. The technical support includes but is not limited to Product Part number cross referencing and technical trouble shooting.



This individual must be able to work in an environment where the interactions can range from an individual truck down situation and up to a major Original Equipment (OE) customer calling for support.

Essential Functions:

• Answering phone calls, emails and chats from customers having problems and needing answers for technical product questions, part number cross referencing, product applications and general trouble shooting.
• Finding solutions for customers and recommending new products if needed. Includes explaining how to repair technical issues in a way that the customer can understand with step-by-step instructions.
• Call levels will range in the area of 30 plus per day on average. Responsible for creating, maintaining, and closing call tickets throughout the support process.
• Responsible to understand the resources such as product literature, data sheets, CVS-PLM, and B2Bendix.Com to address the customer's needs.
• Able

📌 Rep 1, Technical Support (México)
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📍 México