Description

Sr. Specialist - Client Success Management
As a Client Success Manager reporting to our Head of CSM Latam , you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue.
You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.

Key Responsibilities
- Build and maintain strong relationships with senior decision makers and influencers across assigned general accounts.
- Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.
- Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.
- Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.




- Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Required Qualifications
- Bachelor’s degree in Business, or a related field, or equivalent practical experience.
- 10+ years of experience in account management, client success, or sales within a global or regulated industry.
- Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
- Clear communicator with experience in collaborative, matrixed environments.

Preferred Qualifications
- Advanced degree or certification (e.g., MBA, PMP).
- Experience in capital markets, fintech, or regulated industries.
- Exposure to global teams and cultural nuances in cross-border collaboration.

This position will be located in México City and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal op

📌 Senior Specialist, Client Success Manager (Ciudad de México)
🏢 ADTM Adenza Technology de Mexicode CV
📍 Ciudad de México