Job Description
Essential Functions:
- Process email Purchase Orders from end users through Salesforce and SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
- Process customer returns and credit note requests in a timely manner
- Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers
- Troubleshoot customer issues, responding in timely manner
- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
- Complete self-training modules in Workday as needed
- Log customer complaints (CCAR’s) in SAP




- Create Salesforce cases to request additional addresses or contacts be added to SAP.

Knowledge, Skills & Abilities
- High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
- Customer first mentality
- Strong time management skills to effectively prioritize daily tasks
- Demonstrated initiative to resolve complex customer issues efficiently
- Ability to work proactively and exercise judgment
- Strong attention to detail
- Strong interpersonal, communication, and customer service skills
- Ability to work with others in a professional, responsive, and courteous manner
- Ability to work productively in a cross-functional team environment
- Knowledge of Microsoft Office, ERP and CRM platforms - SAP and Salesforce system are preferred

Minimum Education and Work Experience Required
- BS/BA degree in business
- Foreign language proficiency (region-specific) is preferred and may be requi

📌 Order Management Specialist (Guadalajara)
🏢 Cognex
📍 Guadalajara