This role is office-based in Mexico. The role requires professional fluency in English (spoken and written).

Team Lead – Mexico Settlement Operations

The Team Lead is responsible for supporting the day-to-day operations of the team while fostering a collaborative, productive, and positive work environment. The Team Lead partners closely with the U.S.-based leadership and acts as a bridge between management and the team.

In addition to partnering with the U.S.- based Leadership team on day-to-day operations, the Lead will manage assigned clients for Settlement Operations, perform daily and weekly analysis of reporting for active client offers, and assist in the development, implementation, and maintenance of quality assurance procedures.

Key Responsibilities
- In collaboration with US Leadership facilitate weekly meetings with team members and U.S. leaders.
- Identify, address, or escalate operational blockers impacting team performance.
- Support onboarding and integration of new employees.
- Reinforce operational standards, policies, and best practices.
- Promote teamwork,



engagement, and professional development.
- Serve as a resource and mentor for team members
- Provide on-time reporting to assigned clients (daily, weekly, monthly, adhoc)
- Responsible for the daily QML & Apex Files
- Foster a culture of accountability, respect, and continuous improvement
- Perform data entry and database management duties as needed to maintain the accuracy of client campaigns and related reporting
- Take the lead on communications with the client related to Settlement
- Provide additional support to assigned accounts as requested
- Research inconsistencies or client questions related to Settlement (reporting, offer entry, barcode validation, validation & verification)
- Assign cases from the Salesforce Que
- Process optimization requests from clients
- Perform special projects as required to maintain assigned accounts (for example: Data collection projects, research project

📌 Team Lead CPG Settlement (Monterrey)
🏢 INMAR INTELLIGENCE
📍 Monterrey