Job Duties:
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
Qualifications:
- Fluent in English and Spanish both verbal and written.
- Two or more years of BPO experience in a voice role
- Customer support experience preferred but not required
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
**Requirements**:
1. Complete office setup with a quiet workspace.
Owns a laptop, or PC with sufficient specs.
(Windows only, Intel i5, 8th gen and up)




MAC devices are not supported.
2. Available to work during US business hours, mix of Weekdays and Weekends.
2 days off per week.
Available EST shifts:
6:00 AM-3:00 PMSunday & Monday off
7:00 AM-4:00 PMFriday & Saturday off
7:00 AM-4:00 PMSunday & Tuesday off
9:00 AM-6:00 PMThursday & Saturday off
9:00 AM-6:00 PMSunday & Wednesday off
10:00 AM-7:00 PMWednesday & Saturday off
10:00 AM-7:00 PMThursday & Saturday off
11:00 AM-8:00 PMSunday & Tuesday off
12:00 PM-9:00 PMFriday & Saturday off
2:00 PM-11:00 PMSunday & Monday off
Pay: $****** - $****** per hour
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- English (required)
Work Location: Remote

📌 Csr For Us Based Answering Service - (Permanent Wfh) (México)
🏢 Brightdrop Virtual Assistants
📍 México