**About Us**:
**Join our World of Talent.
**
Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world.
Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting.
From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.
Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent.
Become part of this world and make a difference with us.
**The Role**:
**Would you like to be a vital part of a team dedicated to finding top talent?
We would like to talk with you!
**
**Key Accountabilities**:
**What you'll be doing**:
- Managing other various ad-hoc administration activities to support the effective running of the recruitment process.
- Collaborating on or completing daily, weekly, monthly and quarterly reports accurately as required within the set deadlines.
- Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors (ie pes vendor) and other account stakeholders.
- Managing**outbound-only calls in a professional and timely manner.
- Ensuring stakeholders are continually appraised and updated on the relevant processes.
- Management of day-to-day queries relating their area of responsibility, ensuring all are dealt with in an effective and timely manner and escalated where necessary.
- Participating in continuous improvement implementation within the immediate team.
**Skills & Experience**:
**You'll need to demonstrate**:




- Effective proficiency in **English and Portuguese** for business communication.
- Proven experience in customer service, preferably handling high-volume inquiries via calls and case management systems.
- Ability to support users in setting up and navigating applicant tracking systems (ATS), preferably SmartRecruiters.
- Experience using Salesforce for case management, including queue assignment (preferred).
- Strong problem-solving skills, with prior experience in IT service desk or system troubleshooting considered a plus.
- Clear and professional communication skills, with the ability to guide users through system-related processes.
**Other**:
**Why AMS?
**
At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.
We come from every walk of life, and our culture is open and inclusive.
Our people enjoy flexibility, autonomy, and being trusted to work their way.
We offer you career opportunities in every direction you want to explore.
It's our world but you can do it your way.
**We offer**:
- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Versátil working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world's leading recruitment companies
- Details may vary slightly depending on your location, local labour law, etc.
**Our culture of inclusion and belonging.
**
**Details**:
**Reference**:
AMS*****
**Closing**:
23/10/2025
**Location**:
Mexico, Monterrey
**Schedule**:
Full Time
**Business area**:
Administration
**Sector**:
Retail Consumer
**Employment Type**:
Permanent

📌 Coordinator Recruitment Administration (Monterrey)
🏢 Ams
📍 Monterrey