Company Overview Join us on our mission to elevate customer experiences for people around the world.As a member of the Everise family, you will be part of a integral experience company that believes in being people-first, celebrating diversity and incubating innovation.Our dedication to our purpose and people is being recognized by our employees and the industry.Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.Through the power of diversity, we celebrate all cultures for their uniqueness and strengths.With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.Find a job you'll love today!
Position Purpose: The Trainer Assistant is responsible for the training and development of contact center personnel in the areas of client deliverables and expectations including product information, sales and customer service.Note: This position serves as backup in the event there's training ramp for the said program.While not on platform (training a class) Training Assistant will be assigned to handle calls.Job Responsibilities • Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
• Deliver new hire or upskilling in virtual or brick and mortar facility • Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
• Partner with clients in curriculum design and modification.Develop associated supporting materials.




• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
• Prepare lesson plans and course agenda for each training class.
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance.
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
• Adherence and accountability of training standards and processes • While not training, Training Associate will switch back to agent role taking calls or OPS SME.Work is defined by current state and needs of the line of business Qualifications: • A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
• Undergraduate degree in Instructional Design, English or a related discipline.
• Virtual online experience in blogging or teaching • Ability to build rapport in an online virtual environment • Excellent oral and written communication skills at all levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week • Ability to understand Standard Operating Procedures and when to ask for guidance • Ability to adapt and implement changes on the fly • Outgoing personality If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

📌 Trainer (Valle de Bravo)
🏢 Everise
📍 Valle de Bravo