Atbelo, we're building simple, intuitive financial products so people can focus on what truly matters.
Our mission is to empower users worldwide with seamless access to innovative financial services.Whether it's paying with Pix in Brazil, receiving international payments, or managing crypto assets,belobridges traditional finance with cutting-edge solutions.
Built by industry experts and passionate entrepreneurs, our platform is crafted for freelancers, remote workers, and everyday users across Latin America seeking more accessible and efficient financial tools.We're now ready to strengthen the security of our platform as we scale.
To do this, we're looking for aCustomer Care AnalystWhat You'll DoHandle user inquiries via chat and email (and other support channels as needed), ensuring clear, complete, and well-explained responses.Adapt each response to the user's context (avoiding generic or copy/paste answers).
Prioritize effectively when handling multiple cases at the same time, without compromising quality.Decide when to resolve, when to escalate, and when to go one step further.Identify recurring issues and act on them (not treating them as isolated cases).
Anticipate user needs and reduce re-contacts.Identify bugs, friction points, or anything that is not working properly.Move across different tools to find and validate the information you need.Use data (dashboards, simple queries, or internal tools) to better understand cases.Contribute ideas to improve processes, responses,



and the overall experience.What We're Looking ForExperience in customer support (fintech, crypto, or digital products is a big plus).
Strong written communication: clear, simple, and to the point.Ability to work independently (without needing step-by-step instructions).
Strong prioritization skills in high-demand environments.Comfortable using multiple tools at the same time.Ability to quickly learn new tools on your own.Comfortable working with data (e.g., understanding a query or retrieving information from databases).
Ability to stay clear-headed and maintain good judgment under pressure.Proactive attitude and strong sense of ownership.Intermediate English (reading and writing).
Reside in Mexico, Perú, Bolivia, or VenezuelaBe available to work during afternoon/evening hoursNice to HaveExperience in high-volume support teams.Experience with tools like Zendesk/Intercom, Slack, Notion, or Google Workspace.Experience working with dashboards or data tools.Experience identifying patterns in user feedback and proposing improvements.What We OfferThe opportunity to build and own the security foundation of a fast-growing fintech platformA passionate team focused on innovation, transparency, and impactCompetitive compensation in USDTSix weeks of vacationFlexible hoursA MacBook and an annual budget to invest in your professional developmentA vibrant startup culture with flexibility, autonomy, and a results-oriented approachAtbelo, we're redefining financial services for LatAm and beyond.
Join us to protect the tools people need to thrive in the modern economy.

📌 Customer Care Analyst (México)
🏢 belo
📍 México