JOB DUCK IS HIRING A BILINGUAL CLIENT INTAKE ASSOCIATEFor ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years!
Role OverviewAt Job Duck, we are looking for a compassionate and confident Bilingual Client Intake Associate to serve as the first point of contact for individuals seeking legal assistance.In this role, you will speak with people during emotionally sensitive moments, offering reassurance while carefully gathering essential information about their situation.Your ability to listen attentively, communicate clearly, and document details accurately will directly influence how quickly and effectively potential clients receive legal support.This position is idóneo for someone who thrives in a fast paced environment, enjoys meaningful client interactions, and takes pride in being both empathetic and precise.Your work will play a critical role in protecting attorney time while delivering an exceptional client experience.ScheduleMonday to Friday from 8:30 AM to 5:30 PM CST (USA)Your Responsibilities Will Include but Are Not Limited To:Maintaining calm, empathy, and professionalism during emotional conversationsSupporting approved prospects through electronic intake and onboarding stepsScreening and qualifying potential cases based on intake guidelinesAnswering inbound phone calls, web inquiries, and text messages promptlyEnsuring all records are complete, accurate,



and properly documentedScheduling qualified leads for free case reviews with legal staffEntering and maintaining client information within the CRM systemCompleting intake forms accurately and thoroughlyGathering and documenting detailed information related to accidents or injuriesWhat We're Looking For:At least one to two years of Personal injury or legal intake experience is a strong plusFull time remote position aligned with Central Standard Time CSTFully bilingual fluency in English and Spanish is requiredHigh volume intake environment handling calls, web submissions, and text messagesAbility to manage confidential and emotionally sensitive information with professionalismEmpathetic and compassionate communicatorWarm, welcoming, and professional phone presenceStrong active listening abilitiesHigh emotional intelligence and self controlDetail oriented with excellent documentation habitsAbility to build trust quickly with distressed callersConfident spoken communication in English and SpanishOrganized and process driven mindsetTech savvy and comfortable learning new systemsClient focused approach with strong conversion awarenessReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)Quiet, distraction-free remote work environmentWhat's In It for You?
Monthly compensation starting from**** USD to **** USDPaid time off.Referral and annualbonuses.Parental leave.Opportunities for professional development and trainingDedicated support from our team.A chance to work with clients who share our values.Ready to dive in?
Apply now and make sure to follow all the instructions!
DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.Ensure you have all the required documentation ready to streamline your application process.

📌 Bilingual Client Intake Associate (Xico)
🏢 Job Duck
📍 Xico