OverviewIT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.ResponsibilitiesProvide first and second level technical support through phone and emailSupport Windows and MAC desktop and laptop computersResolve general access and connectivity issuesTroubleshoot desktop application issuesPerform basic administration of user accounts and groupsTake ownership of trouble tickets, work the issue to resolution and follow up as neededRecord detailed information into the Service Desk ticketing systemSupport mobile devices such as i Phones and Android phonesOccasionally act as a liaison between Partners/Clients and the NOC team in IndiaQualifications2+ years of experience in a Service or Help Desk/Inbound Support Center environmentExperience with Windows and Apple operating systemsOffice 365 Mail and Email clients (Microsoft Outlook)Proficient in Active DirectoryKnowledge of networking basics and VPN basicsExcellent communication skills (written and verbal) and customer service skillsCollege or Technical Institute degree in Information Technology or related disciplineComp TIA Network+/Security+/A+, or MS365 role-based certifications are a plusCustomer service experience, especially with inbound phone contactAbout FlexisFlexis is a general provider of outsourced Service Desk, NOC and SOC Solutions to clients in US and Canada.Our Network Operations Center is staffed 24/7/365 by technology experts who monitor, troubleshoot and remediate problems on managed devices.Flexis also provides 24x7 SOC as a Service to secure IT environments with end-to-end security monitoring, threat detection, and incident response.Job DetailsJob Type: Full-timeExperience: IT Help Desk 2 years (Required); Office ***** year (Required)Language: English Fluently (Required)Work Location: Remote

📌 It Helpdesk (Nezahualcóyotl)
🏢 Flexis IT
📍 Nezahualcóyotl