Network Video Engineer (Enterprise Video & Collaboration)Role SummaryThe Video Network Engineer is responsible for the design, implementation, support, and optimization of enterprise video collaboration services across on-prem, cloud, and hybrid environments.This role focuses on video conferencing infrastructure, real-time media performance, and network optimization, ensuring high-quality video experiences across meeting platforms, endpoints, and integrated network services.The engineer will collaborate closely with network, security, and collaboration teams to deliver scalable, secure, and resilient video solutions.
(On-Prem or Remote position)General ResponsibilitiesSupport day-to-day operations of video conferencing platforms and infrastructureDeploy and maintain enterprise video solutions (on-prem, cloud, hybrid)Troubleshoot video quality issues (latency, jitter, packet loss, resolution degradation)Monitor video performance and user experience (Qo E/Qo S)Participate in video platform migrations and upgradesMaintain network diagrams, video architecture documentation, and runbooksCollaborate with network teams on bandwidth, routing, and Qo S policiesProvide support for video endpoints, meeting rooms, and telepresence systemsPerform root cause analysis for video-related incidentsFollow ITIL processes (incident, problem, change management)Core Technical ResponsibilitiesVideo & Media InfrastructureMicrosoft Teams Rooms & Video Interop ServicesTelepresence Management Suite (TMS)Zoom Rooms (preferred)Video endpoints (Cisco, Poly, Logitech, etc.)Network & Real-Time MediaStrong understanding of:RTP / SRTP (media streams)SIP / H.323 signalingNAT traversal, STUN, TURN, ICEDeep knowledge of:Qo S (DSCP, traffic shaping, prioritization)WAN/LAN optimization for video trafficMulticast (where applicable)Bandwidth constraints and congestionFamiliarity with SD-WAN and cloud networking for video workloadsVideo Endpoints & Meeting RoomsDeployment and support of:Conference room systems (Teams Rooms,



Webex Rooms)Integration with:AV fundamentals (basic):Audio/video signal flowHDMI/USB integrationCloud Video & CollaborationMicrosoft Teams (meetings, video optimization)Zoom platform (preferred)Security & IdentitySecure media traversal (firewalls, SBCs)Integration with identity platforms (Azure AD / O365)Monitoring & Troubleshooting ToolsExperience with:RTMT / Webex Control Hub / Teams Admin CenterNetwork monitoring tools (Solar Winds, PRTG, etc.)Analyze:Call quality metrics (MOS, jitter, packet loss)Endpoint diagnostics and logsOptional experience (is a plus)Service Now (ticketing tool)CUCMExpressway (MRA, 3rd party SIP connectors)Cisco Voice GatewayCisco Session Border Controller (CUBE)VariphyIR (Integrated Research) monitoring toolInformast - Familiarity with multicastPhoneviewESX V-CenterVeeamCabling and punch down tools / Fluke testersQualificationsEducationBachelor's degree preferred or equivalent experienceITIL / ITSM familiarity preferredExperience3–5 years supporting:Real-time media over IP networksExperience in MSP or enterprise environmentsStrong troubleshooting skills in video + network domainsHands-on with Cisco, Microsoft Teams, or Zoom ecosystemsPreferred CertificationsMicrosoft Teams / Collaboration certificationsProfessional SkillsFluent English language skills required: verbal and written communication.Self-motivated and disciplined.Strong investigative and analysis skills.Strong technical and process design and implementation skills.Strong communication and presentation skills along with the ability to work in a highly collaborative environment.Strong customer focused and ability to manage customer expectations.Medical, Dental, and Life Insurance.Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.PTOsVacation Days.Save on commutePaid office parking.Discount ProgramsMedical-related discounts.Sponsored EventsTeam social events and Christmas Dinner.Sport ActivityJoin your colleagues in various sports activities in the area.Eat & DrinkEnjoy a kitchen stocked with drinks, coffee, and snacks.

📌 Network Video Engineer (Yucatán)
🏢 Exactlyit
📍 Yucatán