OverviewProvide Tier 2 support for facility computer systems, computers and peripherals.Install, diagnose, maintain and upgrade/replace hardware while ensuring optimal performance.Represent the central IT organization at regional locations and act as an advocate for the customer within IT.Interface with local management and end users to represent the central IT organization.Engage in solution consulting and project participation.ResponsibilitiesPerform on-site diagnosis and resolution of moderate PC problems for a variety of customers; recommend and implement corrective actions; ensure accurate asset management.Manage and respond to incidents/requests, changes and asset management through the use of corporate-wide tools; receive and respond to incoming calls and/or emails regarding PC and/or hardware problems.Interface with and provide training and support to customers and staff on computer operation and a defined suite of training courses as published by local HR department.Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions,



including off-site repair as needed.Engage in business consulting with internal departments; gather requirements from customers and translate them to central teams to find solutions that meet customer needs.QualificationsStrong technical knowledge of IT client hardware; hands-on troubleshooting experience.Able to read and understand technical manuals and procedural/process documentation.Elevated technical knowledge of networking and PC hardware.Knowledge of Microsoft Office products; understanding of software distribution systems (MS SCCM).
Ability to work in a diverse, team-oriented, and collaborative environment.Able to serve as a business advisor/consultant and as a knowledgeable resource for others.Good understanding of local, regional and general business requirements and the ability to translate them into IT solutions for the business.Effective interpersonal, written and oral communication skills; able to present ideas in user-friendly language to all levels of the organization.Ability to gather customer requirements across a broad variety of IT topics; not necessarily within the associate's technical specialties.Strong analytical capacity to assess complex situations and provide solutions; ability to prioritize and execute tasks in a high-pressure environment.Exceptional customer service orientation.Team-oriented and collaborative work style.Note: Company diversity and value statements are not part of the job responsibilities.
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📌 It Support Analyst (San Luis Potosí)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 San Luis Potosí