Eaton's Corporate Sector division is currently seeking a Customer Service Representative.
Job summary
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton's manufacturing plants and warehouses.
Candidate should demonstrate the ability to manage multiple tasks.
Job responsibilities
Fulfill order management related activities for distributors
Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
Identify and implement process improvements
Maintain daily usage of the Customer 360 tool
Change notice management
Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
Ability to handle high-pressure, fast-paced environment requiring diligence to detail
Proven analytical and critical thinking skills
Ability to constructively manage conflicts and discrepancies towards positive resolution
Prioritizing customer demand to assist with improved product flow
Work with finance team to resolve customer credit requests
Strategic Accounts Management
Back Order and Back Log Analysis
Correct assignment for other Divisions request
Portal webs maintenance
Maintain safe,



clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
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Qualifications:
Education level required
Bachelor degree necessary.
Years and area of experience required
Minimum 1 year customer interaction/support experience
Technical knowledge
Knowledge of CRM software and SAP or VISTA
Strong knowledge of Microsoft Office (word, excel, email, internet)
Strong written and verbal communication skills
Knowledge of Vista, VOTW and Mentor software
Ability to speak, read, listen an write in English
Soft skills
Drive for results
Makes Decisions & Solves Problems
Demonstrates a Collaborative Style
Promotes and Champions Change
Business Acumen
Pursues personal development
Team work"
We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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