A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.
Innovation, inclusivity and teamwork are a part of our DNA.
When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Automotive
Engineer audio systems and integrated technology platforms that augment the driving experience
Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the Role
The Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.
Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.
Flawless launch responsibility overall quality performance of the product we deliver to our customers.
What You Will Do
Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance.
Prepare presentations from quality data for reviews by both Harman and customer management groups.
Obtain customer approvals for manufacturing process change(s)



by providing supporting data for the change(s) and submitting to customer in their required format.
Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes.
Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).
Liaison between Customer and Harman.
Coordinates activities of internal and external resources.
Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.
Assist internal and external contacts to resolve product and process problems.
Investigate and solve manufacturing-related problems.
Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90.
Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.
Assure customer specific requirements are implemented.
Perform Ppk - Cpk studies.
PPAP or any other customer approval documentation for new products.
Continuous updating customers portals according to requirements.
Safe lunch Plan coordination activities.




PSO coordination activities.
Champion continuous improvement efforts.
Researches, recommends, implements and administers new and/or existing quality assurance processes.
Complete other projects and activities as assigned.
Participates and provides support related with quality systems management, objectives, targets and programs.
What You Need to Be Successful
Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
Minimum education: Bachelor's degree, with a preference for Electrical or Mechanical Engineering
Minimum 3-5 years experience with automotive electronics.
Audio and/or infotainment preferred
PPAP
Practical problem solving
English 90%
MSA
Excellent interpersonal, organizational, verbal and written communication skills
Customer specific requirements (applicable).
Bonus Points if You Have
Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint
Manufacturing discipline
Electronics Knowledge
ISO ***** and IATF ***** Experience
Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt
Ability to specify, develop and operate specialized equipment used for product analysis.
Strong computer background with ability to calculate and analyze data, generate reports
SPC
APQP
PFMEA
Basic Knowledge of electricity
Yellow Belt
For Customer Ford
Knowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Integral 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAP
For Customer GM
Knowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWO
For Cu
#J-*****-Ljbffr

📌 Manufacturing Quality (Ciudad Juárez)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Ciudad Juárez