The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities
Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
Identify process gaps requiring escalation, offering potential solutions
Assist with inventory management and workflow needs as dictated through risk priority and service level
Support a range of products and services
Analyze problems and formulate solutions through research and investigation
Navigate, test and execute moderately complex databases, spreadsheets, and systems
Ensure accurate and timely account handling
Assist in activities that help reduce organizational impact and/or loss
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.
Qualifications
1 year of relevant experience
Proficient computer and typing skills
Ability to adapt to new technology quickly and seamlessly
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work with others to complete assigned tasks
Education
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Funciones
Ejecución de controles mediante la matriz de riesgos PRCT (ARCAM)
Identificación de riesgos y detección de desviaciones al proceso paradiferentes portafolios, file central créditos, centralizadora, hipotecario, tarjetas/ retail
Aseguar que los analistas de los diversos portafolios hayan realizado el proceso de acuerdo a lo que esta dentro de los manuales de politicas y procedimientos.
Dictamina si el analista se apego el proceso y politicas correspondiente.
Análisis para diseño de controles.
Extraccion de bases de datos




Análisis de calidad en el proceso de atención de solicitudes medianteherramientas digitales y/o buzones departamentales vs documentaciónmandatoria y ejecución en sistemas bancarios (ADMWIN)
Reporte sobre incidentes o áreas de ocasión detectadas
El analista valida que el proceso de los ejecutivos de distintas áreas se haya realizado conforme a politicas y lineamientos.
Requisitos
Experiencia en lineas de control PRCT/ ARCAM (Deseable)
Experiencia en analisis y deteccion de riesgos
Conocimientos en sistema ADMWIN, Eclipse (Deseable)
Experiencia en extraccion de bases de datos , generacion de reportes, tablas dinamicas
Experiencia en proceso de calidad y riesgo
La vacante es un perfil inicial por lo cual se requiere experiencia basica-inicial
Zona de trabajo Revolucion/ Moras, se trasladan entre ambas zonas
Horario- L-V 9 am a 6 pm o 10 am a 7 pm
Operations - Core
Job Family Group
Operations - Core
Job Family
Operations Support
Time Type
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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📌 Analista De Calidad Control Y Riesgo (Jalisco)
🏢 Citigroup
📍 Jalisco