Location
Zapopan, Mexico
- Category
Service Delivery and Client Success
Req ID: ******
We are currently seeking a Remote L3 production support to join our team in Zapopan, Jalisco (MX-JAL), Mexico (MX).
**Job Description**:
Mandatory Qualifications:
- Hands-on development experience in Core Java with at least 3 years of experience
- Should have worked on few Projects in Java tech stack.
- 3-6 overall Software experience
- Strong in Java
- Experience with SQL, Splunk, Git
- Strong Experience on Unix commands and scripting knowledge
- Hands on experience using Service now and process workflow
- Hands on Experience on AWS is preferable
- 3+ relevant experience on L3 support
Details:
- Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing 3+ Years of Java L3 Production Support hands on Experience
- Work on supporting Product servers and clients on cutting-edge platforms.
Contribute to our continuous improvement and continuous delivery
- Experience working on DB and good with SQL queries
- Experience with using Splunk for debugging and logs




- Work effectively in collaboration with other team members
- Implement new tool functionalities that support changing business requirements
- Develop functions that automate provisioning and access management primary/secondary controls
- Develop functions that help improve user experience
- Provide technical feedback and support to Development teams
- Perform detailed RCA of issues in production, and implement corrective actions
- Validated collaboration and communication skills, being able to lead in a integral environment
- Understanding of Agile principles will be added advantage.
- Participate in Requirements gathering, design and implementation by collaborating closely with all the stakeholders- AWS certification is added advantage
**Benefits**:
- Negotiable salary
- Grocery Tickets 12% of base salary
- Saving fund
- 30 days of Christmas bonus
- 50% Vacation bonus
- Medical insurance (You and your family)
- Life insurance
- Permanent home office
If you are interested, please send your resume & we will call you ASAP.
LI-LATAM
About NTT DATA

📌 RemoteProduction Support (Zapopan)
🏢 NTT
📍 Zapopan