As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.At Chemours, you will find sustainability in our vision, our business and your future.If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry".
ResponsibilitiesManage the end‐to‐end (E2 E) Order‐to‐Cash process, including establishing and maintaining Customer "Masters", Product "Masters" and supporting tables.Respond to customer inquiries and establish customer order requirements.Verify and confirm product availability; review the matrix together with demand, supply and sales teams for material delivery.Handle invoice information in the customer portal and review contracts to ensure compliance with business and corporate policies and procedures.Create, modify and cancel orders in the system while ensuring credit checks are performed.Confirm order details, respond to customer requests, and provide status updates.Communicate orders to fulfillment, logistics, and documentation teams, and understand required packing lists, space releases, and other documents.Monitor product,



transaction and documentation flow; verify and maintain correct pricing in orders.Issue invoices and other required documents to customers.Resolves complaints and reports; manage product returns, issue credits and adjustments, and handle late or partial payments.Provide certificates (origin, insurance, proof of delivery, etc.) and resolve invoice discrepancies.Audit policies and procedures related to order management.Maintain a high Customer Experience Level (CEL) and align on customer segmentation strategies and tactics related to service, including order lead times and delivery date promises.Provide input to demand forecasting regarding open order status, demand outlook, and changes from customers.Collect, maintain and communicate information to support delivery planning and execution, including order data (customer preferences, history, status, delivery requirements), warehouse and transportation data, and delivery data.Company OverviewA integral leader in industrial and specialty chemicals, delivering innovations from high‐performance computing, AI, and advanced electronics to batteries for electric vehicles, climate‐friendly cooling, paints and durable coatings, and more.Three businesses: Thermal & Specialized Solutions, Titanium Technologies, and Advanced Performance Materials.

📌 Customer Service Representative (Nezahualcóyotl)
🏢 8821-THE CHEMOURS COMPANY MEXICANA, DE C.V
📍 Nezahualcóyotl