OverviewLM871: Manager Customer Care (Open) — Full timeLocation: Parque Logistico San Martin Obispo Park II, Calle Barranca Honda final s/n, Lote 2, Zona San Martin Obispo, autopista Chamapa Lecheria, ***** Cuautitlán, MEX, MexicoResponsibilitiesCustomer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/ back line CC processes, Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team).
CE for Digital Platforms (FB, Twitter)Involves management responsibility for a team of people or a specific location(s) within the business.Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional,



Advisory and Deputy Management.Management responsibilities include disciplinary action up to and including dismissal.QualificationsTwo years University/College or equivalent.Language: Proficiency in English TOEIC 600 pointsFive years business experience including two years of Call Center Experience.Previous management or supervisory experience in a service environment strongly preferred.NotesThis posting does not include internal application instructions or unrelated promotional content.The alert above the posting has been omitted to focus on the role responsibilities and requirements.The posting is valid for the specified period and is subject to change.
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📌 Lm871: Manager Customer Care (Cuautitlán)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Cuautitlán