At Kyndryl, we run and reimagine the mission‐critical technology systems that drive advantage for the world's leading businesses.We enable smarter decisions, faster innovation, and a lasting competitive edge for our customers, while supporting a adaptable, well‐being‐focused environment for our people.Role OverviewAs a Delivery Management Lead, you will lead and inspire a team of delivery professionals to provide high‐quality, reliable information technology services to our customers.You will own the technical and managerial support for field engineers, technicians, system administrators, subject‐matter experts, and product support personnel, ensuring swift resolution of incidents, problems, changes and escalations.You will collaborate closely with Delivery Partners, Architects and Site Reliability Engineers (SREs) to design, deploy, and maintain reliable, available and future‐proof systems and services that meet evolving customer needs.Responsibilities- Own and manage the delivery of customer‐facing services within contractual and SLA commitments.
- Guide and coach team members through incident, problem, and change management processes, driving root‐cause analysis and continuous improvement.
- Interface directly with customers to understand business requirements, propose and implement tailored solutions, and maintain strong, collaborative relationships.
- Partner with Delivery Partners and SREs to co‐create and maintain a stable service environment that supports rapid innovation and customer success.




- Provide the necessary oversight and support for field engineers, technicians, system administrators, and product support personnel so that they can deliver, manage, maintain, and deploy IT services effectively.Qualifications5+ years of experience leading delivery teams and delivering quality services to customers.Sound knowledge of Kyndryl competencies, managed platforms, IT services, and technology vendors.Proven experience in incident, problem and change management, including root‐cause analysis.Strong partner skills, able to collaborate with Delivery Partners and SREs for positive customer outcomes.Hands‐on knowledge of AIOps, automation and an innovation‐oriented mindset.Comfortable with direct, frequent interaction with customers, maintaining empathy and empowerment among delivery resources.Preferred QualificationsBachelor's degree.Six Sigma, PMP, and/or ITIL certifications.We are committed to inclusivity and welcome candidates from all cultures, backgrounds and experiences.All qualified applicants will receive equal consideration without regard to race, color, religion, gender, sexuality, national origin, disability or any other protected status.What You'll GainOpportunity to work on global projects with colleagues worldwide, a dynamic, hybrid‐friendly culture that supports your wellbeing, and extensive learning pathways and certifications to advance your career.Our culture is built on empathy, continuous learning and shared success.
#J-*****-Ljbffr

📌 Delivery Manager (Jalisco)
🏢 1210 Kyndryl Mexico de C.V.
📍 Jalisco