Job Reference:- *********- Location:- Monterrey- Category:- Technology- Solution:- Analytics**Managed Services Analyst**Your Team Responsibilities**Team Overview**The Managed Services team is responsible for running scalable, reliable, and high-quality operational processes that enable MSCI clients to focus on consuming analytics and making investment decisions — rather than managing data workflows.This team acts as an internal proxy for the client, owning and executing critical day-to-day processes that ensure seamless integration of client portfolios with MSCI's products and services.The team adds value through proactive management of data quality, enrichment of client submissions, remediation of rejected assets, and coordination with internal product and engineering teams to maximize outcomes for clients.Key responsibilities include:- Managing the end-to-end integration of client portfolios into MSCI's analytics platforms, including quality checks, enrichment routines, and remediation of data issues.
- Executing recurring workflows at scale with consistency, accuracy, and timeliness across a global book of business.
- Continuously improving operational workflows by identifying opportunities for automation, standardization, and innovation.
- Representing client needs internally by collaborating with product, engineering, and servicing teams to ensure analytics delivery aligns with client expectations.
- Supporting critical investment workflows such as risk analytics, performance attribution, and reporting through strong domain knowledge and operational expertise.
- Upholding and evolving MSCI's standard operating procedures and best practices to drive consistency and excellence in service delivery across regions.




- Tracking operational KPIs and defining measurable success criteria as cornerstones of a culture of accountability, transparency, and continuous improvement.Your Key Responsibilities**Role Responsibilities**The Managed Services will lead a team responsible for the execution and continuous improvement of client operations across MSCI's analytics platforms.In addition to ensuring high-quality service delivery, this role is focused on strengthening team identity, fostering collaboration, and creating a supportive and inspiring team environment.Key responsibilities include:- **Foster a collaborative and inclusive team culture**, helping team members stay connected to a shared purpose and building strong working relationships across the region.
- **Partner with senior management to define and support career development**, helping team members grow their skills and take the next steps in their professional journey.
- **Oversee the day-to-day operations** of client workflows, ensuring timely delivery, accuracy, and quality across all services.
- **Use KPIs and performance data** to monitor effectiveness, identify areas for improvement, and celebrate progress and achievement.
- **Coach and mentor team members**, providing regular feedback and guidance to help individuals thrive.
- **Promote continuous improvement**, encouraging experimentation and supporting initiatives to streamline processes and improve service outcomes.
- **Collaborate with cross-functional teams** such as product, engineering,



and client coverage to align on priorities, share insights, and solve problems.
- **Support new client onboarding and ongoing service delivery**, helping to ensure a smooth experience and high satisfaction throughout the client lifecycle.
- **Contribute to regional execution of global initiatives**, helping implement new capabilities and service models while considering local context.
- **Lead by example**, demonstrating MSCI's values and bringing positive energy to the team and broader organization.Your skills and experience that will help you excel**Specific Knowledge and Skills (Must-Haves)**- **Experience leading operational or service delivery teams**, ideally in a data-driven or technology-enabled environment.
- **Strong interpersonal and people leadership skills**, with the ability to foster trust, collaboration, and motivation across diverse teams.
- **Ability to manage recurring workflows** under tight timelines with attention to accuracy and consistency.
- **Comfort using KPIs and metrics** to guide performance and support continuous improvement.
- **Collaborative mindset**, with the ability to work effectively across functions and navigate organizational complexity.
- **Clear communication skills**, with confidence in presenting ideas and engaging with stakeholders at different levels.
- **Problem-solving mindset**, with a focus on improving how things are done and delivering value to clients.
- **Client-focused approach**, with a basic understanding of how operational excellence supports business outcomes.
- **Fluency in English** (spoken and written).
- **Ability to adapt in a integral, fast-paced environment**, including working across time zones as needed.

📌 Managed Services Analyst (Monterrey)
🏢 Msci
📍 Monterrey