**Address**:Pico de Verapaz 435, 6 floor, Colonia Jardines en la Montaña, Alcaldia Tlalpan, C.P. *****, Mexico City, Mexico
**Workdays**:Monday - Friday from 8:30 a.m. to 5:30 p.m. (with 1 hour lunch)
**Modality: ON SITE**
**- What is OOCL Logistics?
**
We are one of the world's largest integrated international container transportation, logistics and terminal companies.
As one of Hong Kong's most recognized integral brands, OOCL Logistics provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
**Department Overview**:
Within our organization, the Sales team is responsible for securing new customers across multiple businesses, i.e. Supply Chain Management, NVOCC, Air, Customs House Brokerage, and Domestic Logistics.
OOCL Logistics has a longstanding tradition of strong customer relationships and service excellence.
Our Sales professionals provide customers with that first impression of our organization.
**Summary of the position**
The position focuses on pricing support, customer satisfaction, operational coordination, and sales growth through upselling, RFPs, and regional sales initiatives.
**Key accountabilities**
- Provide customer service support for all Mexico-based clients and identify inefficiencies to internal and external parties to optimize supply chain operations.
- Perform invoice reconciliation as required as well as tracking/tracing/lease with domestic providers and Customer House Brockage (CHB)



partners for release and follow up of final mile deliveries.
- Support implementation with operations/ logistics teams to ensure service excellence.
- Monitor customer satisfaction and maintain ongoing communication with stakeholders.
- Assist growth of existing customer accounts in Mexico and identify upsell and cross-sell opportunities aligned with LATAM sales strategy.
- Support regional sales campaigns and promotions.
- Maintain accurate CRM records and pipeline reporting where required.
- Provide lead pricing support for Mexico and foreign office client requests.
- Support RFP/bid/formal quotation responses.
**Qualifications**
- 3-5 years' experience in Mexico logistics, supply chain, CSV and pricing.
- 2+ years sales or customer service roles (international supply chain/logistics preferred).
- B1/B2 English (spoken and written).
- Experience with CRM tools.
- Proven success in customer-facing roles.
**Preferred skills**
- Self-motivated with ability to manage ***** split workload effectively and escalate issues to management as needed.
- Clear and professional communication skills.
- Strong ability to multi-task and prioritize under time-sensitive conditions.
- High customer service orientation and follow-through.
- Proficient in MS Office.
- Team player who works well with others and has a positive attitude.
**Benefits**:
- Private health, life, dental and vision insurance
- Food coupons
- Savings fund
**All employment is contingent upon the successful completion of a background check.

📌 Sr. Specialist, Commercial Support (Xico)
🏢 OOCL USA
📍 Xico