Performance Associate Analyst
Type of Position: Full-Time Employment
Work Mode: Hybrid
Location: Monterrey, Reciente León, Mexico
Job Description
Produce and distribute monthly evaluations of Service Provider service level performance.
Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes.
Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending.
Archive and maintain historical records for monthly performance governance and reviews.
Maintain Standards and Templates.
Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes.
Initiate service credit process for breached SLRs/SLAs.
Support development and maintenance of performance dashboards and reports.
Prepare and deliver analyses and reports to meet the needs of client.
Maintain relevant contract performance management data in the governance tool and/or library, as appropriate.
Participate in various managed contract operational and governance meetings.




Coordinate with relevant business areas (e.g., Procurement, Legal, IT) for governance-related matters.
Support executive summary reporting.
Risk and Issue reporting.
Requirements & Skills
Customer service attitude.
Business insight.
Information analysis.
Results-driven approach.
Strong teamwork emphasis.
Dedication to continuous learning.
Research skills.
Database management.
Project management.
Time management.
Advanced proficiency in English.
Advanced proficiency in Microsoft Excel.
Desirable knowledge in Service Now.
Numerical Analysis.
Customer Services.
Informatics.
PowerBI.
Auditory Processing.
Reporting & Analysis.
Desired Areas of Interest
Electronic Engineering
Business
Engineering
Administration
Engineering in Technologies
Programming
Internal Auditing
Logistics
Database Administration
Data Processing
Process Engineering
Industrial Engineering
Continuous Improvement
Auditing
Computer Science
Education Level
Recent Graduate
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📌 Performance Management Associate Analyst (Monterrey)
🏢 Avasant
📍 Monterrey