**What you ́ll do***:
- Managing, reviewing and modification of pertinent data for customers, updating pricing, discounts and contracts management data, in alignment with Sales.
- Processing claim requests, managing disputes and creation, edition and processing of credit & debit notes, depending on the case.
- Sales and Order Management reporting activity for BU.
- Correct documents transferal from given platforms in order to effectuate the creation, modification of entry orders throughout proper tools.
- Entry, validation, tracking and upload of electronic invoices to specific web customer portal (México).
Proposing, contributing and updating the process documentation and enhancements, as well as identifying opportunities of improvements and automatization throuhout the whole process workflow.
**What makes you a good fit***:
- Advanced English




- Bachelor's degree in International Business or Logistics
- Desirable experience in Logistics
- Interest in developing in Customer Service
- Desirable knowledge of Power BI or other Automation Tools
**Some perks of joining Henkel***:
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- General wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish

📌 Customer Service Specialist - English Speaker (Cuautitlán Izcalli)
🏢 Henkel
📍 Cuautitlán Izcalli