Key Responsibilities Infrastructure Operations
Manage enterprise infrastructure including servers, networks, cloud platforms and storage environments
Ensure uptime, performance, and reliability of systems supporting ERP onpremises applications
Oversee monitoring, patching, backup, disaster recovery, and business continuity planning
Manage endpoint infrastructure including laptops, mobile devices, and field technician equipment
PC Laptop support, refresh and standardization initiatives IT Support Service Delivery
Manage support for infrastructure and applications
Establish and monitor SLAs, KPIs, and service quality metrics
Drive continuous improvement of IT support processes and user experience
Oversee incident, problem, and change management processes Team Leadership
Supervise system administrators, network engineers, and IT support staff.
Assign tasks, set priorities, and evaluate team performance.
Provide technical guidance and professional development opportunities. Security Compliance
Manage IT Security to enforce cybersecurity policies, endpoint protection, and identity management
Ensure compliance with corporate and regulatory standards
Manage vulnerability remediation and system hardening initiatives
Support audits, cybersecurity insurance requirements, and compliance initiatives ERP Business Systems Support
Collaborate with business to support Workday, ERP infrastructure needs
Ensure integration reliability between ERP, data warehouse, and operational systems




Support system performance tuning and environment management . Vendor MSP Management
Manage relationships with external vendors, MSPs, and service providers
Negotiate contracts, monitor performance, and ensure costeffective service delivery Qualifications And Experience Required Qualifications Bachelors degree in information technology, or related field or equivalent experience
English advanced level
10 years of IT infrastructure and support experience
Experience managing hybrid IT environments onprem cloud
Strong experience with VMWare Veeam backup, cloud infrastructure, network and systems administration, endpoint management.
Strong leadership and team management
Excellent problemsolving and decisionmaking abilities
Ability to balance operational stability with innovation
Strong communication skills with both technical and business stakeholders
Vendor and contract management expertise
Must be willing to relocate to work in the U.S.
The ability to understand and adhere to all job requirements and safety guidelines
Employment for this role is contingent upon the successful completion of a preemployment background check, drug screening, and MVR check in accordance with company policy and applicable laws. Bolsa de trabajo México ofrecemos puesto de IT Infrastructure Manager para el sector de Informatica Telecomunicaciones de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 IT Infrastructure Manager (Cuauhtémoc)
🏢 Importante Empresa Del Sector
📍 Cuauhtémoc