**_Ready to shape the future of work?
_**
**_At Genpact, we _**_don't_**_ just adapt to change—we drive it.
AI and digital innovation are redefining industries, and _**_we're_**_ leading the charge.
Genpact's _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how _**_we're_**_ scaling advanced technology solutions to help integral enterprises work smarter, grow faster, and transform at scale.
From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies' most complex challenges._**
**_If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team _**_that's_**_ shaping the future, this is your moment._**
**This role ensures Genpact experiences with current clients through relationship building and understand its clients' needs and goals.
You will be managing**relationships** with existing and target new executives in existing clients.
You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services.
**
**Responsibilities**
**Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed**services.
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**Build vision for account/portfolio and enable vision through strategic**roadmaps** including the creation and implementation of growth**plans.
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**Leads account planning and account strategy.
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**Understands the levers that impact P&L; and contract or change management to drive improved account performance.
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**Understands how to set up operational processes and approaches that help**optimize** account management,



including an overall client engagement strategy.
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**Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth**penetration.
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**Source new growth opportunities by looking for areas to add value to client's business, aligning the team necessary to engage with the opportunity and pursuing with vigor.
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**Develops meaningful internal/external relationships with C-suite leaders across the client organization.
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**Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client's strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.
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**Build, run and**be responsible for** the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship.
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**Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.
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**Work upon keeping the client as "Trusted Advisor" in Client Satisfaction surveys and action any feedback received in the survey.
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**Acts as a consultant to clients**of** business and provides insights/directions on how to use**new technologies** to drive a transformation agenda relevant to "C" level executives.
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**Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO).
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**Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.
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**Understands how to construct Genpact's Impact Commercial Models that align with client's business drivers and**objectives**.
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**Provide insights on what is happening with customer's financials and drive business strategies within operating teams to make valuable contributions to the customer.
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**Partner with RFI/RFP team and Finance on proposals to realize customer needs while**maintaining**profitability.
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**Partner with onshore and offshore delivery teams to build effective deal**solutions.
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**Qualifications we**seek** in you!
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**Minimum**Q**ualifications**
**Proven experience handling senior client relationships at Fortune 500**companies.
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**Experience leading and closing end-to-end deals**.
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**Relevant years of business/segment/industry**expertise**
**Sound financial & commercial business understanding**
**Prior consulting experience**
**Bachelor's degree in business, technology, analytics, or a related field**.
**MBA is preferred.
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**Experience managing large strategic relationships and proven**track record** growing account revenue / portfolio**size.
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**Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the**client.
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**Preferred**Q**ualifications**/ Skills**
**Has tolerance for ambiguity, is comfortable with change, and can flex quickly.
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**Relates openly and comfortably with diverse groups of people.
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**Holds self and others acc

📌 Vice President - Global Relationship Manager (México)
🏢 Genpact
📍 México