**We're Hiring: Workforce Real-Time Coordinator**
Are you a **detail-oriented problem solver** with a knack for **real-time workforce management**?
We're looking for a **Workforce Real-Time Coordinator** to ensure **optimal staffing, service levels, and efficiency** in our fast-paced call center environment.
**What You'll Do**
- **Monitor real-time traffic** and ensure adherence to **SLAs**.
- Adjust **schedules and resources dynamically** to match call volume.
- Generate **intraday reports** and keep management updated on operations.
- Work closely with **operations and leadership** to maintain coverage and productivity.
- Track **attendance, adherence, and agent performance** in real time.
- Identify and escalate **service-impacting issues** for quick resolution.
- Analyze call trends and provide **data-driven recommendations** for long-term forecasting.
- Support **team leads and managers** with workforce-related adjustments.
- Maintain **accurate workforce management system data**.
- Ensure compliance with **labor laws and internal scheduling policies**.
**What You Bring to the Table**
- Proficiency in **workforce management systems** (e.g., NICE, Verint, Aspect).




- Strong skills in **real-time monitoring and service level management**.
- **Analytical mindset** for quick decision-making and operational adjustments.
- Clear and effective **communication** with agents and leadership.
- Ability to interpret and generate **intraday reports and forecasts**.
- Experience in **scheduling, adherence tracking, and attendance management**.
- Understanding of **e-commerce customer service operations**.
- Highly **organized and detail-oriented** approach.
**What We're Looking For**
- Bachelor's degree or **equivalent experience** in workforce management or operations.
- 2+ years of experience in **real-time workforce coordination** for a call center.
- Knowledge of **call center metrics** (ASA, occupancy, abandonment rates, etc.).
- Experience supporting **e-commerce or retail customer service teams**.
- Strong understanding of **labor laws and scheduling compliance**.
Pay: $20,****** - $30,****** per month
Ability to commute/relocate:
- *****, El Jacal, Qro.
: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Work Location: In person

📌 Workforce Coordinator (Badiraguato)
🏢 Speed Fc/ Cart.Com
📍 Badiraguato