03 ago
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Crossover
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Jalisco
Alpha seeks a detail-oriented L2 Support Engineer to tackle complex, escalated tickets across its education products.
You will replicate failures, analyze logs, and use AI tools to accelerate diagnostics while validating outputs.You will document findings to improve future resolutions and help build robust, scalable support processes.
Idóneo candidates have 2+ years in a hands-on technical role, fluent English, and comfort with REST API calls, JSON, and CLI.
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📌 Edtech Support Engineer: Master Complex Diagnostics (Jalisco)
🏢 Crossover
📍 Jalisco