Location: Mexico City, MexicoJob Function: Customer ManagementJob Sub Function: Technical Field ServiceJob Category: ProfessionalResponsibilitiesPerform installation, preventive maintenance, corrective maintenance of equipment at field sites.Execute depot activities, including registration of all performed tasks.Support complaint handling activities in accordance with established processes and regulatory requirements.Plan service visits, coordinate parts/tools, and ensure timely closure of service activities.Partner with field service, sales, clinical teams, and customers to improve service delivery.Provide written and verbal technical support and troubleshooting for Clinical Account Specialists (CAS).
Manage assigned company assets, including vehicle (if applicable), tools, parts inventory, computer, and accessories, in compliance with company processes and procedures.Ensure compliance with all local regulations, company policies, procedures, and quality requirements.Maintain complete and accurate physical and digital service records in accordance with regulatory and procedural requirements.Submit all business travel expenses in compliance with the company T&E; policy and within required timelines.Complete all assigned training courses on time and as requested.Job RequirementsBachelor's degree in Biomedical Engineering, Electronic Engineering,



or a related field.2+ years of experience maintaining medical equipment, preferably in field service with direct customer contact.INVIMA registration as Maintenance and Verification Personnel for Class IIB and III medical devices.Intermediate English proficiency.Basic networking/IT knowledge is highly desired.Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to lift and move equipment and work in clinical environments.Up to 30% travel availability (domestic and international).
Valid driver's license (company vehicle provided).
Valid U.S. visa.Core CompetenciesAdvanced text analysis and interpretationAdvanced problem-solving abilitySense of urgencyTeamworkResults and performance drivenCustomer focusRequired SkillsAccountabilityAnalytical ReasoningCommunicationCustomer EmpathyCustomer ServiceCustomer SupportCustomer Support OperationsCustomer Support TrendsData ReportingDetail-OrientedEquipment MaintenanceInnovationIssue EscalationIT Service DeskProcess OrientedProject Management Office (PMO)SAP Field Service ManagementService Request ManagementPreferred SkillsAccountabilityAnalytical ReasoningCommunicationCustomer EmpathyCustomer ServiceCustomer SupportCustomer Support OperationsCustomer Support TrendsData ReportingDetail-Oriented#J-*****-Ljbffr

📌 Field Engineer (Xico)
🏢 8304-Johnson &Amp; Johnson Medical Mexico. Legal Entity
📍 Xico