**Job Purpose**:- Answer customer and internal customer service product technical inquiries using engineering/production data.
- Assist in determining how product is to be serviced with assistance from technical service or engineering depts- Provide internal departments with corrections to current publications where identified- Assist customers/Crossville in part dimensional information from prints- Provide support on quotes for service units, (transmissions, axles,



electronic controllers- Provide support/participate in product launch/ product phase out/complexity reduction teams- Propose service parts overhaul kits for specific components/units- Help promote the sale of these products to our customers- Provide solutions/solve problems- Help promote the sale of Dana product- Create solid customer relations and provide excellent customer satisfaction- Be a problem solver and information source for the customer, with solutions and data- Performs all other duties as assigned**Job Duties and Responsibilities**:**EDUCATION AND QUALIFICATIONS**- Associates Degree in Engineering or related area experience**SKILLS AND COMPETENCIES**- Experience and product knowledge of Dana parts- Technical aptitude/interest- Customer focused- Superior communication skills, both oral and written Technical- Self-starter, able to accept responsibility and prioritize work load- Computer knowledge required- Ability to work as a team member- Ability to read engineering prints

📌 Technical Customer Operations Representative (Estado de México)
🏢 Dana
📍 Estado de México