Description
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation
The Business Operations Manager is a process-driven professional responsible for leading operational initiatives that improve the scalability, efficiency, and effectiveness of Sinch's integral Customer Support organization.
Reporting to the Director of Customer Support for Messaging, this role partners with cross-functional teams—including Product, Engineering, Service Operations, Sales, Customer Success,



and regional Support teams—to optimize processes, implement operational improvements, and drive strategic projects that support business growth and enhance the customer experience.
As a Business Operations Manager, you'll:
- Lead cross-functional operational projects from planning through execution, ensuring successful delivery and stakeholder alignment.
- Drive process improvements to increase efficiency, scalability, and consistency across the global Support organization.
- Design, document, and maintain operational processes, knowledge resources, and training materials.
- Coordinate change management and communication for new tools, process updates, and global operational initiatives.
- Partner with Customer Success, Sales, and other stakeholders to ensure readiness for customer-impacting changes.
- Translate strategic priorities and OKRs into operational plans, identifying risks, dependencies, and improvement opportunities.
- Support onb

📌 Sr Business Operations Manager (Ciudad de México)
🏢 Sinch
📍 Ciudad de México