What you will be doingServe as the subject matter expert for US & Canada leave programs, including FMLA, state leave laws such as CA & MN PFL, ADA, and other company-specific policies.Track leave requests, approvals, extensions, intermittent leave use, and return-to-work dates.Maintains accurate records in HR systems and uses reporting tools effectively.Coordinate required notices, certifications, forms, and deadlines to meet federal, state, and internal requirements for leave reporting, payment, and workers compensation program.Manages leave cases from intake through return-to-work with consistency, timeliness, and attention to detail.Support the interactive process for accommodation-related leave cases and transition employees back to work when appropriate.Escalate complex, disputed, or high-risk cases and partner with legal, benefits, and employee relations teams as needed.Provides responsive, supportive, and empathetic service to employees and managers throughout the leave process.Demonstrates knowledge of federal, state, and company leave laws and applies them accurately to employee cases.Identifies opportunities to improve leave workflows, documentation, communication, and efficiency.What You Likely Bring2+ years applicable experience and demonstrated success/knowledgeKnowledge of employee benefits programs including medical, dental, and 401(k) plans in addition to absence management programs and policies.Ability to manage multiple cases and deadlines simultaneously while maintaining attention to detail.Responds in a timely manner to requests for service and assistance.Ability to communicate clearly and professionally with employees, managers, HR partners, payroll,



and external vendors.Handles sensitive medical and personal information appropriately and maintains strict confidentiality.Ability to work as part of a team.Ability to meet strict deadlines.What Could Set You ApartExperience working in large companies (5,000+ employees)Bachelor's degree (or equivalent experience)Competitive Pay & BenefitsHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.Global Mobility: Comprehensive support for international relocations and permanent residency processes.Equal Opportunities and Accommodations StatementEpicor is committed to creating a workplace and integral community where inclusion is valued; where you bring the whole and real you—that's who we're interested in.If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.We are an equal-opportunity employer.
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📌 Benefits Analyst (Monterrey)
🏢 Epicor
📍 Monterrey