What will you do?
We support Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics and Artificial Intelligence.
You will work with a team of call center engineering peers to deliver rock solid technical operations for our General Contact Centers.
The role will also be required to cross-skill into the collaboration space, predominantly using the Microsoft M365 suite of products.
How will you do it?
Support tier 2 through 4 operational incidents and service requests.
Enjoy technical discussions within the team proposing solutions and alternatives.
Be comfortable being mentored by peers.
Build healthy relationships with our business partners.
Make technology understandable to end-users.
Be an inclusive, supportive teammate.
What are we looking for?
Required
Most important is the ability to work as a team, share knowledge and deliver solutions without boundaries.
1 years' experience in IT, Contact Center Technology and / or Collaboration technologies
1 year experience with Nice CXone Technology as an Engineer or in a support role (nice to have but training will be provided if not)
Curiosity and an interest in problem solving
Experience troubleshooting VoIP and Call Center issues
Bachelor's degree plus confirmed knowledge of experience, or equivalent experience.
Ability to communicate with a diverse audience
What do we offer?
Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.




We appreciate that a job description is a wish-list and we encourage candidates to apply even if they don't believe they tick every box.
A career is an evolution and if you are the right candidate to develop into this role, your leadership will provide mentoring to help you fill the gaps and reach your potential.
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose.
They are places for people to live or work.
Facilities for learning or healing.
Venues for entertainment and shopping.
Sites for the specialized storage of tangible goods or mission-critical data.
Your buildings have a huge variety of functions; they are central to your mission.
This is where Johnson Controls comes in, helping drive the outcomes that matter most.
Through a full range of systems and digital solutions, we make your buildings smarter.
A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.
Most important, smarter buildings let you focus more intensely on your unique mission.
Better for your people.
Better for your bottom line.
Better for the planet.
At Johnson Controls, we've been making buildings smarter since ****, and our capabilities, depth of innovation experience, and global reach have been growing ever since.
Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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📌 Technical Engineer, Customer Experience (Xico)
🏢 Ydu Jc Air Cond & Ref Inc.- Dubai
📍 Xico