Network Video Engineer (Enterprise Video & Collaboration)Role SummaryThe Video Network Engineer is responsible for the design, implementation, support, and optimization of enterprise video collaboration services across on-prem, cloud, and hybrid environments.This role focuses on video conferencing infrastructure, real-time media performance, and network optimization, ensuring high-quality video experiences across meeting platforms, endpoints, and integrated network services.The engineer will collaborate closely with network, security, and collaboration teams to deliver scalable, secure, and resilient video solutions.
(On-Prem or Remote position)General ResponsibilitiesSupport day-to-day operations of video conferencing platforms and infrastructureDeploy and maintain enterprise video solutions (on-prem, cloud, hybrid)Troubleshoot video quality issues (latency, jitter, packet loss, resolution degradation)Monitor video performance and user experience (QoE/QoS)Participate in video platform migrations and upgradesMaintain network diagrams, video architecture documentation, and runbooksCollaborate with network teams on bandwidth, routing, and QoS policiesProvide support for video endpoints, meeting rooms, and telepresence systemsPerform root cause analysis for video-related incidentsFollow ITIL processes (incident, problem, change management)Core Technical ResponsibilitiesVideo & Media InfrastructureMicrosoft Teams Rooms & Video Interop ServicesTelepresence Management Suite (TMS)Zoom Rooms (preferred)Video endpoints (Cisco, Poly, Logitech, etc.)Network & Real-Time MediaStrong understanding of:RTP / SRTP (media streams)SIP / H.323 signalingNAT traversal, STUN, TURN, ICEDeep knowledge of:QoS (DSCP, traffic shaping, prioritization)WAN/LAN optimization for video trafficMulticast (where applicable)Bandwidth constraints and congestionFamiliarity with SD-WAN and cloud networking for video workloadsVideo Endpoints & Meeting RoomsDeployment and support of:Conference room systems (Teams Rooms,



Webex Rooms)Integration with:AV fundamentals (basic):Audio/video signal flowHDMI/USB integrationCloud Video & CollaborationMicrosoft Teams (meetings, video optimization)Zoom platform (preferred)Security & IdentitySecure media traversal (firewalls, SBCs)Integration with identity platforms (Azure AD / O365)Monitoring & Troubleshooting ToolsExperience with:RTMT / Webex Control Hub / Teams Admin CenterNetwork monitoring tools (SolarWinds, PRTG, etc.)Analyze:Call quality metrics (MOS, jitter, packet loss)Endpoint diagnostics and logsOptional experience (is a plus)Service Now (ticketing tool)CUCMExpressway (MRA, 3rd party SIP connectors)Cisco Voice GatewayCisco Session Border Controller (CUBE)VariphyIR (Integrated Research) monitoring toolInformast - Familiarity with multicastPhoneviewESX V-CenterVeeamCabling and punch down tools / Fluke testersQualificationsEducationBachelor's degree preferred or equivalent experienceITIL / ITSM familiarity preferredExperience3–5 years supporting:Real-time media over IP networksExperience in MSP or enterprise environmentsStrong troubleshooting skills in video + network domainsHands-on with Cisco, Microsoft Teams, or Zoom ecosystemsPreferred CertificationsMicrosoft Teams / Collaboration certificationsProfessional SkillsFluent English language skills required: verbal and written communication.Self-motivated and disciplined.Strong investigative and analysis skills.Strong technical and process design and implementation skills.Strong communication and presentation skills along with the ability to work in a highly collaborative environment.Strong customer focused and ability to manage customer expectations.Medical, Dental, and Life Insurance.
Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.PTOsVacationDays.Save on commutePaid office parking.Discount ProgramsMedical-related discounts.Sponsored EventsTeam social events and Christmas Dinner.Sport ActivityJoin your colleagues in various sports activities in the area.Eat & DrinkEnjoy a kitchen stocked with drinks, coffee, and snacks.
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📌 Network Video Engineer (Heroica Puebla de Zaragoza)
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📍 Heroica Puebla de Zaragoza