About the jobAs an Associate Account Manager, Central Queue you are the architect of growth for our newest partners, bridging the gap between initial onboarding and long-term success.You will deliver data-driven insights and strategic consulting at scale to empower partners with the tools they need to maximize their impact from day one.In this high-impact role, you will manage a high-volume portfolio to ensure partners meet their goals and realize immediate value within the restaurant ecosystem.ResponsibilitiesAct as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies.Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact.Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources.Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency.Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.Minimum QualificationsBachelor's degree or equivalent practical experience.2+ years of experience in account management, customer success, or sales operations.Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously.Experience using data analysis to inform business decisions and influence partner strategy.Preferred QualificationsAbility to synthesize complex data into actionable recommendations for non-technical stakeholders.Experience influencing senior decision-makers through data-backed storytelling and consultative communication.Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows.Exceptional written and verbal communication skills tailored for a professional, remote-first environment.Demonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments.Benefits and PerksWork from (almost) anywhere for up to 20 days per yearFocus on mental health and well-beingPaid parental leaveGenerous paid vacation + time off for your birthdayPaid volunteer timeFocus on your career growthTravel discountsEmployee Resource GroupsChristmas Bonus - 30 days20 days of paid time off a year25% vacation premiumPrivate health, dental, and life insuranceMonthly social events and happy hoursWork Environment & FlexibilityAt OpenTable, we pride ourselves on fostering a general and dynamic work environment.You will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones.While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications—via calls, Slack messages, or emails—outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.OpenTable will always abide by and consider local laws and regulations.InclusionWe're committed to creating a workplace where everyone feels they belong and can thrive.We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.If you need accommodations during the application or interview process, or on the job, we're here to support you.Please reach out to your recruiter to request any accommodations.
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📌 Associate Account Manager - Central Queue (Xico)
🏢 OpenTable UK
📍 Xico