Who we areAbout StripeStripe is a financial infrastructure platform for businesses.Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamAt Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide.Our team prioritizes collaboration, innovation, and excellence.As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet.We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member's voice matters.Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.What you'll doResponsibilitiesTroubleshoot and solve external user issuesCommunicate resolutions to end users in EnglishAnalyze our processes and instigate changes to help scale our operations and improve user experienceWork closely with other Stripe teams to improve our product offerings and messaging around new products and featuresGain unique insights into how thousands of businesses on Stripe scale and operateHave an opportunity to learn how Stripe operates from ground up and make a real impact on the future organizationBe a part of building a brand new team and operational culture for StripePartner with integral operations specialists or business process owners to run a critical workflowWho you areWe're looking for someone who meets the minimum requirements to be considered for the role.If you meet these requirements, you are encouraged to apply.The preferred qualifications are a bonus, not a requirement.Minimum requirementsYou have a user first mindset and are energized by the challenge of solving difficult problemsYou have excellent communication skills, both written and verbalYou have business proficiency in written and spoken EnglishYou excel in analytical thinking and problem solvingYou might have prior experience in customer service or internal/external user facing operationsYou enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to users' challengesYou have a process-oriented mindset and ability to get things doneYou enjoy working in an in‐office environment with strong cross‐team collaboration and supportYou are able to prioritize and enjoy working in a quick‐moving environmentYou are humble and have a proven track record for working well across teams and with external partnersYou're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates duringdaytime hours with shifts from the morning through early eveningPreferred QualificationsPrior experience or knowledge in user supportPrior experience working on projects or process improvement initiativesFamiliarity with SQL and ability to use template or premade SQL queries as part of investigationsApplicants are personally responsible for obtaining and maintaining the right to work in Mexico.
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📌 Operations Associate - Product Support Operations (Xico)
🏢 Monograph
📍 Xico