**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
- Ensure objectives and service level agreements (SLAs) are met.
- Provide resolution of issues for clients, liaise between clients, customer success team and development team.
- Utilize our case management system, keep track of your own support tickets, and follow through to completion.
- Provide accurate and timely support by documenting all issues and resolutions.
- Maintain communications with customers during the problem resolution process.
**REQUIRED SKILLS AND ABILITIES**
- Ability to learn new products and develop technical knowledge.
- Identify, troubleshoot, and resolve a wide range of technical computer-related issues.
- Communicate technical issues to non-technical personnel.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Develop and update internal documentation
**EDUCATION AND EXPERIENCE**:
- Required_
- 2+ years’ customer service experience.
- 2+ years’ experience troubleshooting web-based software.
- Technical support experience with software as a service preferred (SAAS).
- Solid Relational Database Skills.
- Full cycle LDAP/Active Directory, SSO/SAML, & SCORM Integration implementation experience.
- Familiarity with Command-Line.
- Remote work Experience
- Preferred_
- Technical support experience with software as a service preferred (SAAS).
- JIRA and Salesforce experience
- Bash Script Writing.
- .Net Experience.
- Proficiency in Microsoft Office Suite; Outlook, Word, PowerPoint, and Excel
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Salario: $25,000.00 - $30,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto