We are specifically looking for a **Senior Production Service Developer **to join Employee Experience Engineering. You will be responsible for administering large scale and complex technology systems focused on improving collaboration services used across the entire Oracle employee population.
**Responsibilities for this role include**:
- Solve Slack access related problems
- Create documentation and educate users
- Provide support to channel / workspace admins
- Manage admin privileges, channels and workspaces
- Meet with Slack engineering / product teams to give guidance
- Drive resolution of incidents and service outages
- Evaluate telemetry data to identify and solve user issues
- Work in Agile development environment that is globally disperse
- Partner with our Product and Program Management teams to deliver new features
- Collaborate with internal security teams to make systems meet or exceed expectations




- Have solid communication skills and the ability clearly explain complex technical concepts
- Proactively identify and resolve risks and issues that may impact the team’s ability to execute
**Desired Skills and Experience**:
- 4+ years relevant experience supporting SaaS platforms (Slack)
- Experience with collaboration for systems like the following; Threaded Media (Slack, Microsoft Teams & Viva Engage), Web Conferencing (Zoom, Microsoft Teams), Microsoft O365, etc.
- Demonstrated ability to effectively communicate (oral and written) at different levels in the org
- Self-driven problem solver; able to thrive in a dynamic, ambiguous, and customer-focused environment
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- BS or MS degree in CS or equivalent experience relevant to functional area

📌 Production Service Developer (Zapopan)
🏢 Oracle
📍 Zapopan