Experience in leading initiatives promoting sales effectiveness and productivity driving a high-performance environment
- Proven record of accomplishment being part or leading customer satisfaction processes related to measure NPS. Besides, understand and drive actions plans oriented to increase customer satisfaction based on customer´s needs and organization priorities.
- Proven robust project managing skills: Planning, coordinating and keeping multiple tasks/projects on track, orchestrating and working with cross-functional stakeholders in different time zones, identifying and aligning internal resources as needed, while delivering results timely.
- Great problem-solving skills and easily navigating complexity and ambiguity in a fast-paced environment
- Demonstrated collaboration skills that require influencing peers and leaders to embrace best practices and align goals
- Strong communication & presentation skills to engage internal customers with initiatives and tasks to be achieved
- Ability to design, understand and manage data visualizations and Excel
- + 7 years of experience in customer and/or people programs from operational point of view
Career Level - IC4
**Tasks**:
- Understand, develop and lead programs to increase performance and productivity of sales people, driving improvement action plans as needed
- Know,



manage and execute processes related to customer satisfaction surveys, including understanding results and generating customer satisfaction´s improvement roadmap
- Orchestrate and gain advocacy from stakeholders and internal partners working as one team to achieve results
- Expertise to generate valuable insights from data that contributes to take informed decisions and define priorities with stakeholders
- Identify and leverage best practices from peers in other regions. Propose and bring innovative ideas to do better people & customer initiatives.
- Assure results of each initiative that is being lead with a short-time delivery mindset (quarterly)
**Deliverables**:
- Bring operational efficiency and sales productivity best practices (patterns / models)
- Drive data-driven decisions both people performance and customer delightful initiatives
- Effectively governance of different areas, stakeholders, resources and internal customers connecting them to achieve results
- Successful engagement of sales people on programs developed
- Identify and implement scalable practices and processes regarding people productivity & customer satisfaction that bring value to different countries part of Latin American region

📌 Business Analyst 4-ops (Tláhuac)
🏢 Oracle
📍 Tláhuac