_** 100% Remote/Work from Home **_
**Summary/Objective**
**Responsibilities**
- Build and maintain strong, long-lasting relationships with clients, partners, and brokers, ensuring their needs are met.
- Analyses and interprets clients’ benefit data.
- Have proactive outreach to clients, partners, and brokers to ensure our services are carried out in a timely manner.
- Provide support and guidance in a variety of human resources compliance requirements and regulations.
- Receives and addresses client complaints and inquiries.
- Track clients’ issues and see them through to resolution.
- Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
**Competencies**
- Client/service orientation.
- Detail oriented.
- Previous benefits, insurance industry and/or HR experience.
- Proficiency in English.
- Ability to work well with a team.




- Written and verbal communication skills.
- Excellent interpersonal skills.
- Proficiency in Microsoft Outlook, Word and Excel.
- General computer literacy and capacity to learn new software.
**About NavigateHCR**
Based in San Diego, CA, NavigateHCR is focused on Healthcare Reform (HCR) compliance and reporting solutions for businesses across the country. Our mission is to mitigate compliance risk for employers and give them the tools to efficiently navigate Healthcare Reform and implement necessary measures for total compliance.
Tipo de puesto: Jornada completa
Horario:
- Lunes a viernes
- Turno de 8 horas
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto

📌 Client Care Team (México)
🏢 Navigatehcr
📍 México