Location Cancun, Quintana Roo, Mexico Sabio Service Center
Department Member Services Renewals
Reports To Member Services Manager At Sabio Life, we redefine luxury travel and lifestyle management. We are a prestigious private club offering 24 7 365 global concierge services and exclusive access to highend experiences around the world. Our Members enjoy personalized service, curated travel solutions, and privileged access to elite products and partners worldwide.
We are currently seeking a MembersServices Team Leader to join our dynamic team . Key Responsibilities Lead, motivate, and coach a team of Renewal Agents to achieve membership renewal targets. Ensure consistent, highquality outbound and inbound communications with Members. Train staff to deliver engaging presentations of membership benefits, including global concierge access, VIP travel planning, and renewal promotions. Monitor team performance through KPIs renewal rates, member contact metrics, tutorial attendance, and closing percentages. Collaborate with Marketing and Concierge departments to align campaigns, communications, and service excellence. Hire and train new Renewal Agents, coordinating with HR throughout the onboarding process. Resolve escalated member concerns with professionalism, empathy, and confidentiality. Prepare and submit weekly team performance and sales reports. Contribute insights to management on improving products, services, CRM systems, and training programs. Ensure the implementation of best practices within the CRM and BackOffice systems. Represent Sabio Lifes core valuescourtesy, respect, commitment, excellence,



and discretionat all times. Required Skills Qualifications 5 years of leadership experience in a call center, customer service, or luxury hospitality environment. Proven success in sales, renewals, or membership dues collection. Exceptional English communication skills spoken and written fluency in English is essential. Strong leadership, team management, and motivational skills. Persuasive presentation and negotiation abilities. Proficiency with CRM platforms and call center software. Analytical mindset with the ability to interpret data and make informed, resultsdriven decisions. Multilingual candidates especially English Spanish are highly valued. What We Offer Competitive base salary performance bonuses. Average monthly earnings approximately MXN 70,000 Team Leader average. Dynamic and professional work environment within the luxury travel sector. Growth opportunities within a fastexpanding general brand. Continuous professional training and leadership development. How to Apply If you are ready to elevate your career and lead a worldclass team, we invite you to apply today.
Please submit your resume in English and a brief cover letter highlighting your leadership experience and English proficiency. Bolsa de trabajo México ofrecemos puesto de Team Leader Member Services Renewals Department para el sector de CallCenter Telemercadeo en la empresa Villa Del Palmar Cancun de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Team Leader Member Services Renewals Department (Benito Juárez)
🏢 Villa Del Palmar Cancun
📍 Benito Juárez