**Additional Information**
**Job Number**
**Job Category**Human Resources
**Location**Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
**Schedule**Full Time
**Located Remotely?**Y
**Position Type** Management
**Job Summary**
Responsible for planning, organizing and delivering various classroom and virtual training programs with a special focus on core Leadership Programs such as En Route’s Embark and Envision.
**Position-Specific Expected Job Contributions**
- Delivers training to ensure transfer of knowledge according to program learning objectives
- Delivers a variety of learning programs to small and large audiences, classroom and/or virtual
- Thoroughly prepares for each learning event and demonstrates a mastery of content knowledge
- Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed
- Creates an environment that enables maximum learning by employing adult learning principles
- Demonstrates knowledge of the uniqueness of each audience, including adjusting delivery to the various learning styles represented, as well as for any special needs that could affect the learning
- Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event
- Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate
- Demonstrates mastery of training technology and best practice facilitation methods to maintain quality standards for all mediums of training delivery
- Effectively solicits, responds and adapts to learner feedback
- Participates in the scheduling, administration, marketing,



production, execution, post-production and evaluation of learning events, as needed
- Maintains content and process integrity of each program, suggesting changes and enhancements as appropriate
- Ensures the classroom (physical and/or virtual) meets standards and creates a positive learning environment
- Demonstrates and takes action as an ambassador to the Company and brand, as appropriate
- Follows through on commitments made to participants
- Reviews course evaluations and create plans for improvement
- Works with the CALA Learning team to provide feedback and suggestions on logistics processes
- Assists with the implementation of new programs as appropriate or requested
- Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities
- Maintains updated training resources & knowledge in reference to Marriott’s training
- Assists in any needed training activities and team buildings, as appropriate
- Attends departmental & other meetings as required
- BA/BS (or equivalent) preferred.
- Based in Mexico (preferably Mexico City). Local package.
**Experience**
- Excellent platform delivery skills required
- Minimum of 3 years experience in classroom and virtual training in English and Spanish.
- Previous hotel operations experience preferred
**Skills & Knowledge**
REQUIRED:
- Facilitation skills for a variety of mediums and audiences




- Excellent communication skills (listening, oral, facilitation, presentation, written)
(English and Spanish is a must; Portuguese optional)
- Ability to coach others for performance improvement
- Ability to manage multiple tasks/ projects
- Experience/knowledge in technology-based delivery tools (i.e. computers, projectors, web conferencing)
- Business knowledge (related to Marriott business functions, culture, systems, customer)
- Business process knowledge (processes, quality measures)
- Leadership (project/team leadership, business partnering, change management)
PREFERRED:
- Conducts compelling and engaging online learning events using virtual classroom technology
- Facilitates highly interactive virtual training programs
- Various analysis methods (such as job/task analysis, performance analysis, etc.)
- Research methods, including information scanning, data gathering, and analysis
- Procedural documentation/ writing skills
- Project management
**Attributes**
- Service orientation
- Collaborative; team player
- Builds relationships with ease
- Problem solver
- Creativity
- Judgment
- Results/goal orientation
- Resiliency/adaptability
- Comfortable with complexity, ambiguity and change
- Comfortable with technology
- Agile learner
**Travel**
Travel requirements vary and could be up to 60%-80%.
- Extensive time availability to travel with short notice
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International is the world’s largest hotel

📌 Learning Manager (Polanco)
🏢 Marriott International
📍 Polanco