The Finance Support Associate is responsible for receiving, logging and assigning all customer billing inquiries, delivering excellent and prompt customer service.
What you will be doing:
- Responsible for processing billing inquiry requests from internal and external customers.
- Requests are logged in the CRM system, escalating or resolving critical issues to the appropriate team.
- Maintain customer addresses, names and contact records in the customer data bases.
- Manage individually assigned work queue in CRM system.
What you will bring:
- Excellent customer service skills
- Diligent execution of tasks
- Demonstrated ability to work both independently and within a team
- Good English written and verbal communication skills
- Proficient in MS Office and computer systems
- 1+ years applicable experience and demonstrated success/knowledge
- High School Diploma or Associate degree or a related field of study preferred
LI-EG1 #LI-HYBRID
**About Epicor**
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
**We’re**Proactive, Proud, Partners**.**
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor,



your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
**Competitive Pay & Benefits**
- **Health and Wellness**:Comprehensive health and wellness benefits designed to support your overall well-being.
- **Internal Mobility**:Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- **Career Development**:Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- **Education Support**:Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- **Inclusive Workplace**:Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- **Work-Life Balance**:Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- **Global Mobility**:Comprehensive support for international relocations and permanent residency processes.
**Equal Opportunities and Accommodations Statement**
Epicor is committed to creating a workplace and general community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay
We are an equal-opportunity employer.
**Recruiter**:
Elizabeth Garcia

📌 Finance Support Associate (Monterrey)
🏢 Epicor
📍 Monterrey