At SpotOn, we're helping restaurants and small businesses compete and win with adaptable payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
**Job Summary**
The Tech Expert provides hardware and tech support for payment devices, printers, and peripherals. This role requires a strong technical background, troubleshooting skills, and excellent customer service to assist with hardware-related issues.
**Key Responsibilities**:
**Hardware & Technical Support**
- Diagnose and resolve issues with payment devices, printers, and scanners.
- Guide customers through setup, configuration, and firmware updates.
- Troubleshoot connectivity issues (USB, Bluetooth, Wi-Fi, TCP/IP).
- Support POS system integrations and basic OS navigation (Windows, Android, iOS).
**IT & Networking Basics** _(Must-Have)_
- Assist with network setups, IP configurations (Static vs. DHCP), and connectivity diagnostics.
- Explain basic commands (e.g., PING, CMD) and guide customers through cabling setup.
- Differentiate between modems, routers, and switches for troubleshooting.




**Customer-Centric Support** _(Must-Have)_
- Communicate technical solutions clearly and avoid jargon.
- Handle calls professionally, managing frustrated customers with empathy.
- Follow escalation procedures and document cases accurately.
**Problem-Solving & Troubleshooting**
- Use step-by-step workflows to identify root causes (hardware, software, or user error).
- Collaborate with senior teams on complex issues outside standard procedures.
**Multitasking & Organization**
- Manage multiple cases efficiently and prioritize based on SLA requirements.
- Use CRM systems (Salesforce preferred) to log cases and track resolutions.
**Tools & System Knowledge**
- Operate ticketing systems (Zendesk, Freshdesk, Salesforce).
- Utilize remote support tools (TeamViewer, LogMeIn) for troubleshooting.
**Interpersonal & Teamwork Skills**
- Share knowledge with teammates to improve support efficiency.
- Stay composed under high call volumes and adapt to new updates quickly.
✔ Strong hardware and networking troubleshooting skills
✔ Clear and assertive communication with customers
✔ Ability to multitask and manage case documentation effectively
✔ Experience with CRM and remote support tools
✔ Team-oriented with a problem-solving mindset
**What We Offer**:
- **Base Salary**: $18,250.00 MXN + **Performance Bonus**: $3,660.00 MXN
- **Food Vouchers**: $1,500.00 MXN per month
- **Comprehensive Benefits**: Law benefits, SGMM, Visual Insurance, Dental Insurance, Life Insurance
- **Work-Life Balance**: Two days off per week
- **Perks**: Total Pass (gym membership), Career Development & Growth Opportunities
This role is ideal for a tech-savvy professional who enjoys problem-solving, customer interaction, and working in a fast-paced support environment.
LI-OnsiteSpotOn is an e-verify company.

📌 Technical Support Representative (Ciudad de México)
🏢 Spoton: Corporate
📍 Ciudad de México