**Main Responsibilities.**
- Communicate with non-IT and IT specialists alike to ensure customer and service level standards are met.
- Contribute to definition of training documentation and training plans.
- Have a focus in IT solutions, aiming for quality and looking for first call solutions.
- IT infrastructure support.
- Participate in agreed infrastructure projects.
**Qualifications.**
- Previous experience in a service desk analyst role (aprox 1-2 years).
- Prioritize and complete tasks.
- Troubleshooting skills coupled with a "can do” attitude towards problem-solving.
- Proficiency in English.
- Experience in ERP systems desirable.
Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.
**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.**
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
Benefits will be discussed with you by your recruiter during the hiring process.
📌 Help Desk Analyst (Santiago de Querétaro)
🏢 Ppg
📍 Santiago de Querétaro
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