**Objectives**:
- ** Ecosystem Mastery**: Develop an in-depth understanding of the technical architecture and dependencies across all supported platforms, including data flow, system integrations, infrastructure components, and key performance indicators.
- ** Project Integration Leadership**: Provide technical guidance and oversight for all projects impacting the supported ecosystem. Review proposed architectures, identify potential risks, and challenges, and ensure seamless integration with existing systems, championing best practices for deployment, monitoring, and maintenance.
- ** Technical Guidance and Mentorship**: Lead technical discussions, troubleshooting sessions, and problem-solving initiatives related to incidents, performance issues, and system enhancements. Provide clear, concise technical direction, serve as a mentor and escalation point for complex technical challenges, and foster a collaborative knowledge-sharing environment.
- ** DevOps Advancement**: Champion a DevOps mindset and drive the adoption of DevOps practices, promoting automation, Continuous Integration/Continuous Delivery (CI/CD), and infrastructure-as-code principles. Collaborate with DevOps engineers to optimize deployment pipelines and improve system reliability.
- ** Effective Communication and Collaboration**: Clearly communicate technical information to both technical and non-technical audiences. Build strong relationships with stakeholders across different business functions. Foster a culture of collaboration and knowledge sharing within the team.
**Responsibilities**:
- Analyze system performance data to identify bottlenecks and areas for improvement.




- Develop and maintain technical documentation related to system architecture, integrations, and troubleshooting procedures.
- Participate in incident response and problem management activities.
- Provide technical training and mentorship to other team members.
- Stay up to date on industry best practices and emerging technologies.
- Collaborate with vendors and partners to resolve technical issues and implement new solutions.
- Contribute to the development and implementation of disaster recovery plans.
**Qualifications**:
- Bachelor’s degree in computer science, Engineering, or a related field.
- 7+ years of experience in a technical leadership role supporting complex, interconnected systems.
- Strong understanding of system architecture, integration patterns, and data modeling.
- Proven experience with DevOps practices and tools (e.g., CI/CD pipelines, configuration management, containerization).
- Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
- Experience with ITSM processes and tools.
- Proficiency with ELK stack and other observability tools.
- Experience with Azure PaaS, SAP, Salesforce Commerce Cloud (SFCC), Salesforce Marketing Cloud (SFMC), Databricks, Sitecore, GK POS, and/or Cegid POS is a plus.
- Experience in the cosmetics or retail industry is a plus.
This role offers a unique opportunity to contribute to the success of L'Oréal's key business functions. If you are a passionate and experienced technical leader with a proven track record of success, we encourage you to apply.

📌 IT Technical Coordinator- Platform Excellence (Estado de México)
🏢 L'Oréal
📍 Estado de México