**Oracle Cloud ERP Managed Support Consultant**
Works directly with client users to assist with managed support efforts and daily operations. Exercising time management, communication, and collaboration skills in a fast-paced environment to successfully support client environments and business functions.
**Responsibilities**:
- Will build trusted client relationships through positive consulting and support delivery.
- Establishes knowledge of client business challenges and priorities.
- Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds.
- Translate clients’ needs into detailed business requirements documents, use cases, and system interaction diagrams.
- Will be responsible for training the customer and counterparts in administrative operations.
- Will assist with configurations, upgrades, and long-term support management.
- Will maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
- Instills team commitment to company delivery methodologies and practices.
**Qualifications**:
- Bachelor’s Degree or equivalent experience.
- 5-7 years of professional business analysis experience, with strong relationship management,



account management, and support experience.
- Experience working in an Agile environment.
- Experience in the following Oracle ERP Cloud Financials, Supply Chain Management (SCM), Project Management, Procurement, and Risk Management, Must have expertise in at least one of these areas.
- Skilled ability to obtain, understand and respond strategically to client needs.
- Highly detail-oriented, well-organized, and able to coordinate multiple client partners simultaneously.
- Strong analytical, problem solving and conflict-resolution skills.
- Must be able to prioritize activities and be Self-motivated, Energetic, and service-oriented.
- Excellent listening, oral, and written communication skills.
- Excellent reporting skills.
- Excellent interpersonal and teamwork skills.
- Flexible to new situations and challenges.
**Preferred skills and education**:
- Oracle ERP Cloud Certification
- Oracle EBS and Oracle Cloud project experience
- ERP Cloud Workflow and SLA Rules
**Se puede trabajar de manera remota.**
Tipo de puesto: Jornada completa
Sueldo: $90,000.00 - $110,000.00 al mes
Lugar de trabajo: remoto híbrido en Zapopan, Jal.

📌 Oracle Cloud ERP Managed Support Consultant (Zapopan)
🏢 U-Hi
📍 Zapopan